efund Policy

At iClear, we strive to provide high-quality CCTV products and services. Please read our refund policy carefully to understand the terms regarding product exchanges.

1. Exchange Policy

• No Refunds or Returns: We do not offer refunds or returns for any products once purchased.
• Product Exchange: If you receive a defective or damaged product, you may request an exchange within 7 days of delivery.
• The product must be unused, in its original packaging, and accompanied by proof of purchase.

2. Eligibility for Exchange

• Exchanges are only applicable if the product is found to be faulty due to manufacturing defects or damage during transit.
• Customized products or software-based services are not eligible for exchange.

3. Exchange Process

• To initiate an exchange, please contact our customer support team at +91 7290020507 within 7 days of receiving the product.
• Once the product is reviewed and approved for exchange, we will arrange for a replacement to be sent to you.
• Shipping costs for the exchange, if any, will be the responsibility of the customer unless the fault lies with iClear.

4. Exclusion of Warranty

• Any tampering, unauthorized repairs, or misuse of the product will void the warranty and the product will not be eligible for exchange.